Effective Efficiency
We seek the optimal way to do every process. Sometimes you’ll make a mistake, that’s fine. We value learning from mistakes, taking the initiative, and improving efficiency much higher than the comfort of safe observation.
Honesty & Integrity
Honesty means we respect the other person. Whether a colleague or a client. Honesty can be uncomfortable. It takes effort. Usually it pays off. Sometimes it doesn’t. We accept the risk.
Personal Growth
We strive to be learn-it-alls.
We avoid know-it-alls.
Be curious.
Make an impact.
Core Responsibilities
(Non-negotiables)
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Thorough Meeting Documentation: Capture comprehensive notes during meetings to ensure all discussions and decisions are accurately recorded for future reference.
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Action Item Management: Log and track action items to ensure clear accountability and progress tracking within the team.
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Task Logging: Maintain detailed records of assigned tasks, including status updates and completion timelines, to facilitate project management.
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Follow-up and Accountability: Proactively engage with team members to confirm tasks and action items are progressing as planned, offering support where needed to meet deadlines.
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Timesheet Submission: Regularly log timesheets with precision, contributing to accurate invoicing.
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Mandatory Availability: You will be required to work a minimum 8-hour day, with mandatory availability from 10 am - 5 pm (Sydney time) on weekdays for meetings.
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Client Communication: Serve as a point of contact for clients, ensuring clear, professional, and timely communication to foster strong relationships and project success.
Role Requirements
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Reliable Internet Connection: Ensure a stable connection for regular video calls on Zoom/Teams/Meet with video and sound enabled.
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Professional Virtual Presence: Maintain professionalism during video calls, with appropriate lighting and background.
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Self-Motivation: Demonstrate the ability to complete tasks independently in a remote setting.
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Team Collaboration: Work effectively with the team to achieve company and client goals.
Key Responsibilities
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Meeting Engagement: Participate in client meetings, capturing thorough notes, logging tasks, and assigning action items.
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Calendar Management: Schedule meetings and manage daily calendars effectively.
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Administrative Duties: Handle admin tasks, including client marketing and timesheet reports.
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Customer Support: Respond promptly to customer support requests.
Skills Required
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Effective Communication: Strong oral and written communication skills.
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Technical Proficiency: Good knowledge of Google Docs, Google Calendar, and experience with HubSpot or similar tools.
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Learning Agility: A keenness to learn and grow professionally.
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Technical Savvy: Excellent technical skills, especially those with IT backgrounds or coding abilities, are highly valued.
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Positive Attitude: A friendly disposition and positive energy.
Intellectually curious and eager to learn
Warm, approachable personality
Proactive in personal and professional growth
Brings positive energy and enthusiasm to the team
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Week One
You’ll complete our onboarding program, familiarizing yourself with Slack, Teamwork, and the XEN HubSpot Portal.
You’ll gain a strong understanding of our core processes.
You’ll shadow other team members during client calls to observe and learn.
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Week Two
You’ll be assigned a client and begin attending meetings with them.
You’ll take meeting notes, create tasks, and keep the client and other team members organised.
You may be assigned some basic tasks like preparing knowledge base articles, social media posts, or creating/updating processes.
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Week Three and onwards
You’ll gain responsibility for managing more clients and projects.
You’ll be expected to work autonomously, completing tasks with minimal supervision from your manager.
About
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